Order information & FAQ

Information regarding orders, Questions you are probably going to ask and frequently asked questions - Answered. 

When will i receive my order? 

If you place your order before 16:00 on any working day (Monday to Friday) your order will be dispatched that day. 

If you order after 16:00 your order will be Fulfilled and dispatched on the next working day. 

Example one - You place an order at 18:23 on Tuesday. Your order will not be dispatched Tuesday as the cut off for same day dispatch is 16:00. Your order will be dispatched on Wednesday and delivered to you on Thursday. 

Example two - You place an order on Saturday morning. You hear nothing back all Saturday or Sunday and by Sunday evening your wondering what is happening. We are online and dispatch order Monday to Friday we do not dispatch on weekends. Your order will be dispatched on Monday the next available working day and with you before 12:00 on Tuesday. 

All of our orders are fulfilled throughout the day and Batch fulfilment processed towards the end of the day ~ usually around 15:00. At this point you will be sent your order fulfilled status email + SMS and DPD will send tracking information shortly after. 

Do we ship outside of mainland UK?

Yes! We ship most neighbouring countries. We have many customers who purchase our products to use as raw materials or wholesale to re-sell locally or online in Scotland, Wales, Ireland, Netherlands, Spain, France to name a few. 

When you enter your shipping address on our checkout the shipping options for your location will automatically display. Simply choose which service you require. If you can not find your EU country on the shipping options message us at: Sales@cream-chargers.uk and we will send you a shipping quote. 

Can i collect / can i collect and pay cash? 

No, And no. All products are sold including premium next day delivery services for your convenience and ours. We do not offer a collection option. We only accept digital payment options we do not accept paper form cash. 

Payments can be made using one of our many payment options such as: Paypal, Credit/Debit cards, Apple pay, Google pay, Shop pay. For wholesale orders Invoice and bank transfer. 

Do you have any active promo codes? 

No, We just offer the best prices and service we can offer as standard. To reduce costs we can suggest purchasing in larger amounts using economy of scales to your advantage. 

We do not sell to one lower than another. We have a solid pricing structure whether you are a one off random customer or a regular wholesale customer you pay the best price & recieve the best service as standard.